How To Order

How Do I Make An Order?

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Download Our Order Form

    1. Once you have browsed our wide range of products, select which items and styles you would like to purchase and add to cart.
    2. Complete your order by confirming order details in your shopping cart and enter your billing and shipping details, select shipping option and make payment through the checkout.
    3. Post your fabric to us.
    4. Fill in the order form. You must include your details, email and order reference number .
    5. We require an order slip to be attached securely to each fabric with details of each item ordered and a 2cm square swatch stapled with the right side facing out. Download order slip above.
    6. Send your order to: Harlequin, Shop Road, Little Bromley, Manningtree. CO11 2PZ. 

      Please note : Royal Mail’s size pricing means an envelope contraining any fabric will almost certainly require more than a first class stamp. Orders with postage underpaid will delay your order around 2-3 weeks and any outstanding charges will need to be paid before receiving your order.

Fabric is assumed to have zero value and we don’t keep any scraps. We can return surplus fabric at a charge of £3.80 per order.

Why do we need your email address?

Upon receiving your order we will email you an invoice; that way you know we’ve got it, you can check the details (such as your address) and you can then pay any outstanding balance as per the instructions above.
N.B. Please do not write “call me for payment” on an order.

We accept credit or debit cards, payment by BACS to 09-01-28 72369941 or cheques (to “HARLEQUIN”).

How long do orders normally take? (…assuming it is fully paid for!)

Ordinary button orders are despatched very quickly, usually next working day. Ordinary belt orders are also very quick, typically 3 – 4 working days. “Ordinary” means no discounts have been applied and the order is for standard items only, as listed in our catalogue. Anything else, including larger orders, allow longer; remember everything we make is bespoke – we aren’t just taking it off the shelf, we actually have to make it for you! You can always ring and ask us what lead times are currently like, but be aware that between that call and your order coming in the situation may have changed.

For special products, large orders and production work such as bags and ties, please allow a minimum of four weeks from receipt of order, fabric and payment.

Larger orders will take 6 – 8 weeks, so ensure you allow for that and get the work to us in plenty of time!

 

Postage

Postage & packing to UK addresses is £4.80 per order. This includes the cost of packaging and handling orders as well as the postage. Orders despatched to multiple addresses will be charged accordingly.
Delivery to addresses outside UK is now much more expensive, apparently as a result of Brexit, so contact us first!

 

Priority Order

If your order is really urgent we can often ensure that it gets prioritised over other work and completed as
soon as possible; usually the same day it arrives – but we do need to receive it before 9.00am. A charge of £12
for each separate item will be made for this service.

This service is only available for ordinary orders, i.e. where no discounts have been applied and for items as listed in our catalogue.

*** Priority Orders must be paid for in advance ***

1. Ring first to check that we have the capacity to prioritise your order.
2. Mark your envelope and order form in bold red ink “Priority Order”
3. Ensure that full payment has been made.
4. Priority Orders are sent by normal first class mail unless Special Delivery is also requested and paid for, over and above the P&P charge.
5. This service is at our discretion.

 

Next Day Delivery

guarantees delivery by the next working day. Charges vary and are in addition to the
P&P charge of £4.80. If you request Next Day Delivery on your order we will add the charge to your invoice.

 

Sending us your fabric

Beware of Royal Mail’s size pricing – an envelope containing any fabric will almost always require more than a
first class stamp! Lots of our customers have been caught out like this even when they have sent the letter from a Post Office! If Royal Mail think you have underpaid they will delay the package by around 3 weeks after which we then have to pay a penalty charge to retrieve it.

 

Bespoke or “made to measure” goods

Under the Consumer Rights Act 2015, where goods are bespoke or “made to measure” you have no right to cancel your order, return the goods or seek any refund once you have placed your order.

All items that we make for you fall within the definition of “bespoke” or “made to measure” so when you place an order or send us your fabric and order instructions you are committing to us making your items, to your specifications and you are agreeing to pay for them. There are no rights to cancel or amend your order, return the items we have made for you or seek any refund once an order has been placed.

Having said that, we will always try to help you out, so if you have made a mistake or need to change something, then let us know as soon as you can, and if it is at all possible for us to accede to your request we will always endeavour to do so.

This does not affect your statutory rights.

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