Terms and Conditions
Prices all include VAT at 20% unless otherwise stated.
Prices are subject to change without notice.
We accept credit or debit cards, payment by BACS to 09-01-28 72369941 or cheques (to “HARLEQUIN”).
Why do we need your email address? Upon receiving your order we will email you an invoice; that way you know we’ve got it, you can check the details (such as your address) and you can then pay any outstanding balance as per the instructions above.
N.B. Don’t expect us to call you for payment! We only chase payment by phone every few weeks…
How long do orders normally take? (…assuming it is fully paid for!) Ordinary button orders are despatched the next working day. Ordinary belt orders two working days. Other ordinary work allow two weeks. “Ordinary” means no discounts have been applied and your order is only for standard items as listed in our catalogue. Anything else allow longer; remember everything we make is bespoke – we aren’t just taking it off the shelf, we actually have to make it for you! You can always ring and ask us what lead times are currently like but be aware that between that call and your order coming in the situation may have changed.
For special products, large orders and production work please allow a minimum of four weeks from receipt of order, fabric and payment.
It is very rare that we take longer than stated above but we can get very busy at odd times of the year and sometimes our staff like to go on holiday so please ring in advance if your order is any way time critical. If you need your buttons sent before the sewing items are done, then a second P&P charge is payable.
Postage & packing charge is £4.40 per order. This includes the cost of packaging and handling orders as well as the postage. Orders are sent by Royal Mail First Class post. If you require tracking or any other enhanced service, then please request Special Delivery (see below for costs, etc.) when ordering. Orders despatched to multiple addresses will be charged P&P per address.
Delivery to address outside UK is charged at a minimum of £3.00 extra, depending on the destination.
If, for any reason, you are not happy with your goods return them immediately with all paperwork you received with the order. If an error is due to incomplete or incorrect instructions, or failure to follow our instructions correctly then a charge will be made.
If you do not have enough fabric in one single piece, we are sometimes able to work miracles; an extra charge will be made, depending on the work involved.
An order is accepted on the strict understanding that all liabilities of the company to the customer shall be discharged upon receipt by the customer of a satisfactory article to specification or failing this upon refund of remittance. Fabric is assumed to have zero value and we don’t keep any scraps. We can return surplus fabric at a charge of £3.40 per order.