Read and inwardly digest before ordering. Any questions just give us a ring!

1. Complete an order form or include a note with your full details & order instructions (including quantities, measurements, style and any additional extras and upgrades).
2. Complete an order slip (pages 25 & 26) with details of each separate item you wish to order, then staple a sample of your fabric to the slip with the right side facing out. Pin the slip to the rest of the fabric.
3. Package your order and send to: Harlequin, Shop Road, Little Bromley, Manningtree. CO11 2PZ.

NB Royal Mail’s “size pricing” means an envelope containing fabric will almost always require more than a first-class stamp. Orders with postage underpaid can delay your order up to 3 weeks and will incur postal fines. Remember to include your contact details and online order number with the fabric.
You can order and pay online through this website, where you can also download order forms and order slips. We accept payment by credit or debit card, BACS to 09-01-28
72369941 or cheque to “Harlequin”.
When we get your order we will email you an invoice; that way you know we’ve got it and you can check your details and pay any outstanding balance.
Fabric is assumed to have zero value and is not retained. We can return surplus fabric at a charge of £5.

Standard Postage £5.80
P&P is charged on every order at £5.80. This includes the cost of packaging and managing the order as well as the postage cost itself. Your order will be sent by Royal Mail First Class post, which is generally fast and reliable, but it is not guaranteed, and it is not a tracked service. Delivery to addresses outside the UK is charged at a minimum of £6.00 extra, depending on the destination.
Special Delivery £14 extra
If you require a tracked and signed-for next day delivery, then specify and pay for Special Delivery when placing your order. £14 extra, plus the P&P charge of £5.80.
Priority Despatch
To ensure your work gets prioritised as extremely urgent. Send it in to arrive first thing and tell us it’s coming! £16 for each item. Priority Despatch is only available for ordinary orders, i.e. where no discounts have been applied and for standard items only. We cannot despatch any order until it is paid.

1. Ring first to check we can do it. This service is always at our discretion as sometimes we are just too busy.
2. Mark your envelope and order form in bold red ink “Priority Order”
3. Ensure that full payment has been made.
4. Priority Orders are sent out by normal first-class mail unless Special Delivery is also requested and paid for, in addition to the standard P&P charge.

Turnaround Times
We get very busy at various times of the year but usually button orders are despatched the next working day, and belt orders in two working days. Other items allow two weeks. These timings are for smaller orders and standard items only, so where discounts have been applied, for large orders or for non-standard products allow longer. Also bear in mind that everything we make is bespoke – we aren’t just taking it off the shelf, we actually have to make it for you! You can contact us and ask what lead times are currently looking like, but always be aware that between your call and your order coming in the situation may have changed. If your order is in any way time critical then check first.

All orders are accepted on the strict understanding that these terms and conditions are accepted in full and that all liabilities of the company to the customer shall be discharged upon receipt by the customer of a satisfactory article to specification or failing this upon refund of remittance. If there is a problem with the order you receive then return it immediately with all paperwork you received with the order. If an error is due to incomplete or incorrect instructions, or failure to follow our instructions correctly then a charge will necessarily be made to rectify the issue. 

E&OE